FAQ

Can we book you for a private workshop/ event? 

You absolute can! We work all year round with local social groups, corporate companies & schools. Just drop me a message and let’s get creative together. 

Returns policy

Refunds & Returns (Online Orders Only)

We want you to be completely satisfied with your purchase. If you change your mind, you have the right to return your order in accordance with UK consumer law.

Under the Consumer Contracts Regulations 2013, customers who purchase goods online are entitled to a 14-day “cooling-off” period. This means you can cancel your order for within 14 days of receiving your goods. 

Once you notify us of your decision to cancel within this period, you will be eligible for a refund, provided the items are returned in accordance with our returns instructions. 

  • This cooling-off right applies only to purchases made online (distance sales), where you have not had the opportunity to inspect the item in person before buying.
  • It does not apply to in-store purchases, unless stated otherwise in our goodwill returns policy.
  • Certain items (such as personalised, perishable, or sealed hygiene products once opened) may be exempt from cancellation rights unless faulty.

To exercise your right to cancel, please contact us within the 14-day period with your order details. Further information on how to return your item will then be provided.

What is the best way to contact the store? 

We have a contact page on our website that goes straight into our email inbox and we always aim to reply within 24 hours, but is usually a lot faster. 
You can also feel free to message us through any of our social media platforms. 

When will my order be shipped?

If your order is placed in our normal working hours/ days it will usually be sent the very same day. If your order is placed whilst we are closed it will always be sent the very next working day. 


Why is the shop called “Manchester wool & yarn” when the shop based in Stockport?

Don’t worry we don’t think you’re being rude when you ask this question. Although our bricks and mortar store is based in Stockport, we work aground Greater Manchester facilitating workshops and events.